Terms of Service

Welcome to Customisedresume.com. These Terms of Service ("Terms") govern your use of our platform and services (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using Customisedresume.com, you signify your agreement to these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Customisedresume.com provides a platform allowing users to upload job application details and existing resumes to generate customized resumes using third-party AI technology (OpenAI). Upon signing up, users receive 5 complimentary credits. Each resume generation consumes one credit. Additional credits can be purchased via our integrated payment processor (Stripe).

3. User Accounts

To use the Service, you must register for an account using a valid email address and create a password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account by contacting support@customisedresume.com.

4. Intellectual Property

All content and materials available on the Service, including but not limited to text, graphics, website name, code, images, and logos, are the intellectual property of Customisedresume.com or its licensors (e.g., OpenAI) and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display, or transmission of any content on this site is strictly prohibited unless specifically authorized by Customisedresume.com. We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal, non-commercial resume creation purposes.

5. User Content

You retain ownership of the content you upload to the Service (e.g., job application details, existing resume data). By uploading content, you grant Customisedresume.com a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and process your content solely for the purpose of providing the Service, including processing through OpenAI's API. We do not store your uploaded resume or job application content after processing is complete; it is used transiently to generate the output.

6. Privacy

Your privacy is important to us. Our Privacy Policy, which details how we collect, use, and protect your personal information, is available at customisedresume.com Privacy Policy. By using the Service, you agree to the terms of the Privacy Policy. We use Supabase for authentication and store only your email address and a count of resumes created. Payments are processed by Stripe, and data submitted to OpenAI is subject to their respective terms and policies.

7. Payment Terms

Credits: Users receive 5 free credits upon registration. Each resume generation requires one credit. Additional credits must be purchased.

Purchases: Credits can be purchased through Stripe, our third-party payment processor.

No Refund Policy: All purchases of credits are final and non-refundable. There are no refunds or credits for partially used periods, unused credits, or if you are unsatisfied with the Service or the generated resume output. By completing a purchase, you acknowledge and agree to this no-refund policy.

8. Prohibited Uses

You agree not to use the Service for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Service in any way that could damage the Service, the reputation of Customisedresume.com, or interfere with any other party's use and enjoyment of the Service. Prohibited activities include, but are not limited to: attempting to gain unauthorized access to the Service or other user accounts, transmitting viruses or malicious code, infringing on intellectual property rights, and engaging in spamming or scraping.

9. Termination

You may terminate your account at any time by contacting support@customisedresume.com. We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason.

10. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Customisedresume.com expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Service or the generated resumes will meet your requirements, be uninterrupted, timely, secure, error-free, or that the results obtained from the use of the Service will be accurate or reliable. You use the Service at your own risk.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Customisedresume.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service; (c) any content obtained from the Service; or (d) unauthorized access, use, or alteration of your transmissions or content. In no event shall the aggregate liability of Customisedresume.com exceed the greater of one hundred dollars AUD ($100) or the amount you paid Customisedresume.com, if any, in the past twelve months for the Service giving rise to the claim.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located within Australia for the purpose of litigating all such claims or disputes.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect, typically via email OR a notification on our website. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

14. Third-Party Services

The Service integrates with third-party services, including OpenAI for AI processing, Resend for email notifications, Stripe for payments Google Analytics for analytics. Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or content of these third-party services.

15. Contact Us

If you have any questions about these Terms, please contact us at support@customisedresume.com. To find out about our privacy policy, please visit https://customisedresume.com/privacy.